User Perception Survey
key details
| Value | £65,000 (£78,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 38000000 +1 more |
| Deadline | 3 Oct 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-059d28 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £65,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Pye Tait Ltd | £52,950 | 24 Nov 2025 | active |
| Pye Tait Ltd | · | · | active |
description
The requirement is for the provision of services to design, deliver, and report on a customer feedback survey for NPL.
Pilot Survey
Develop and administer a pilot questionnaire to test quality, clarity, and response rates.
Analyse pilot data and provide recommendations for improvements.
Participate in a gate review to assess data quality and return rates before proceeding to the main survey.
Main Survey
Implement the revised questionnaire following the pilot review.
Collect and analyse responses to generate quantifiable metrics.
Produce a comprehensive report summarising findings, including customer engagement, satisfaction, impact on client outcomes, and communication effectiveness.
Provide actionable insights for continuous improvement.
Supply Requirements:
Surveys must be delivered digitally (online platform) with secure data handling compliant with UK GDPR.
Supplier must provide project management, data analysis, and reporting services.
All outputs to be supplied in agreed formats (e.g., Excel datasets, PDF reports).
documents
- https://lupc.bravosolution.co.uk/web/login.shtml , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/057713-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Sept 2025 | Tender notice (UK4) | Procurement Act 2023 | 057713-2025 |
| 16 Dec 2025 | Contract details (UK7) | Procurement Act 2023 | 083269-2025 |
| 18 Feb 2026 | Contract award (UK6) | Procurement Act 2023 | 014916-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.