Post Office Inquiry: Psychological Support Services

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.

The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry’s control.

Key deliverables include:

• Support for Engagement sessions
• Telephone Helpline Support
• Mental Health and Resilience training for Inquiry staff

The Service is effective from September 2025 through to 30 June 2026.