Customer Research Services Framework

Name: Customer Research Services Framework
Creator: Southern Water Services Limited
Published: 2026-04-02T13:06:40.000Z
License: https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/

Southern Water Services Limited Published 2 Apr 2026 Find a Tender

The value below is a framework or dynamic market ceiling: the maximum that could be spent across all call-offs, not the value of a single contract. Aggregate figures on this site exclude these to avoid double counting.

key details

Value	£4,500,000 (£5,400,000 inc. VAT)
Status	complete
Region	South East
Procedure	open
OCID	ocds-h6vhtk-058236

Awards (8)

This procurement was awarded to 8 suppliers. Values shown are per-award; the notice total is £4,500,000.

Supplier	Value	Date	Status
ACCENT MARKETING AND RESEARCH LIMITED shared	£4,500,000	2 Aug 2026	active
DJS Research Ltd shared	£4,500,000	2 Aug 2026	active
EXPLAIN MARKET RESEARCH LIMITED shared	£4,500,000	2 Aug 2026	active
I C S CONSULTING LIMITED shared	£4,500,000	2 Aug 2026	active
IMPACT RESEARCH LTD shared	£4,500,000	2 Aug 2026	active
RED C RESEARCH LTD shared	£4,500,000	2 Aug 2026	active
THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED shared	£4,500,000	2 Aug 2026	active
Turquoise Thinking Ltd shared	£4,500,000	2 Aug 2026	active

description

SWS intends to establish a framework panel whom have the expertise to support the company's objectives.

The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements.

In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents.

SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

notice history

3 notices published against this procurement.

Published	Type	Regime	Notice
6 Aug 2025	Preliminary market engagement (UK2)	Procurement Act 2023	046413-2025
2 Apr 2026	Tender notice (UK4)	Procurement Act 2023	030925-2026
4 Aug 2026	Contract award (UK6)	Procurement Act 2023	073549-2026

source

Published on Find a Tender. Contact details for named individuals are not reproduced on this site.