Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Procedure | direct |
| OCID | ocds-h6vhtk-056a29 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| OPUS BUSINESS SYSTEMS LTD | £236,210 | 24 Jul 2025 | active |
description
The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 31 Jul 2025 | Contract award (UK6) | Procurement Act 2023 | 044742-2025 |
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source
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