Payroll Service and HR/Payroll System

The London Borough of Hounslow (the "Council") is seeking a Service Delivery Partner ('Delivery Partner') to deliver a fully outsourced Payroll Service and Software‑as‑a‑Service (SaaS) HR/Payroll System from 1 October 2027. The service has been outsourced since October 2017 and TUPE will apply. The incumbent system is iTrent. The Authority will retain an in‑house HR operations team responsible for system set‑ups and reporting.

The contract covers a fully managed payroll service for:

Council employees

Employees of Council‑owned companies (the Lampton Group)

External clients purchasing the service

Councillors' allowances and expenses

Periodic election payrolls

Maintained schools, academies and extended childcare centres including:

The supplier must provide the employer role for pension administration, covering the Local Government Pension Scheme (LGPS), Teachers' Pension Scheme and other applicable pension arrangements.

The supplier must provide a SaaS HR/Payroll system including payroll, core HR, absence management, recruitment and onboarding, and management of employees and non‑employees.

The scope includes implementation, configuration and deployment; data migration and reconciliation; ongoing support, maintenance and upgrades; continuous improvement and benchmarking; and contract exit and transition support.

The service must comply with all applicable UK legislation and deliver accurate, timely and customer‑focused payroll services.