Southwark Wellbeing Hub

Overview

Southwark Council and NHS South East London ICB are seeking a lead provider to deliver the Southwark Wellbeing Hub, a borough-wide mental health and wellbeing support service.

The Southwark Wellbeing Hub is a key part of Southwark's integrated care system, offering accessible, culturally competent, and community-led support to adult residents experiencing low to moderate mental health needs.

The recommissioned service will operate across a physical hub in the Southwark Resource Centre, multiple satellite 'spoke sites', and outreach settings. The service will deliver six core work packages:

1. Information, Advice and Guidance (IAG)
2. Group Work
3. Peer Support
4. One-to-One Support (including specialist roles)
5. Front Door to Adult Social Care
6. Bespoke Counselling Intervention for Global Majority

Communities

Key features:

• Hub-and-spoke model based at Southwark Resource Centre with satellite delivery across five neighbourhoods.
• Multidisciplinary workforce including specialist keyworkers and counsellors.
• Subcontracting encouraged to grassroots and community organisations.
• Ringfenced funding of £100,000-£120,000 per annum for culturally competent counselling for global majority communities.
• Integration with borough transformation programmes, including Integrated Neighbourhood Teams (INTs), SLAM's Community Care Development, and Adult Social Care.
• Robust CRM and outcome monitoring aligned with KPIs.

Eligibility to tender:

This opportunity is open to:

• Voluntary and community sector organisations
• NHS and statutory providers
• Social enterprises
• Consortia or partnerships (with a designated lead provider)

Providers must demonstrate:

• Experience in delivering mental health and wellbeing services
• Commitment to equity, inclusion, and anti-racist practice
• Capacity to manage subcontracting and multi-site delivery
• Strong governance, safeguarding, and data systems

Contract Value

Annual contract Value - £751,146

Contract Value over three years - £2,253,437

Contract Value over five years - £3,755,728

Please note that the financial envelope is inclusive of all costs (contract is exempt from VAT).

Procurement process

The procurement will follow a competitive process under the Procurement Act 2023, using a lead provider model. The Invitation to Tender questions will assess service model, mobilisation, workforce, community partnerships, outcome monitoring, and social value. Shortlisted bidders will be invited to present to a panel of professionals and/or experts by experience.

The Procurement is being managed by the NHS London Commercial Hub (NHS LCH) hosted by NEL ICB, on behalf of the Authority, in connection with a competitive tendering procedure via an "open procedure" under the Procurement Act 2023 ("the Regulation").