SHINE Academies Trust ~ IT & Network Support Services Tender

The Trust is looking for an IT service partner that can not only manage and support the IT network, both currently and in the future, but that also add value through proactive recommendations and enhancements that will support SHINE Academies strategy and growth. The aim is to support and enhance the current IT provision in schools, both for academic and administrative purposes. Proven expertise in the proactive development of IT Systems in an Educational Environment is essential.

The selected service provider shall be:

•Fully conversant with evolving legislation regarding the provision of IT & Network Services in a School environment

•Required to evidence their Quality Assurance and Security Systems

•Required to evidence their proposed Key Performance Indicator measures for the contract

•Required to periodically present performance reporting and systems development recommendations to Trustees

•Qualified to provide advice and support School IT & Network Services Hardware & Software Procurement activities

• Experienced in Network design in a Multi-Site Primary School environment
• Support all current and future School systems

The contract will include the provision of some onsite support, including maintenance. Currently on-site cover is via the (one) Support Technician located across Schools 5 days a week during term-time. This onsite support is enhanced with contractor Network management and a number of days allocated for non-term-time systems maintenance. The Trust is receptive to proposals of alternative support models.

Please see SQ Document for more information.