The Servicing & Maintenance of Housing & Corporate Door Entry, Access Control and Auto Gates & Barriers

The London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing, maintenance and repairs of the Pedestrian and Vehicle Door Entry, Access Control, Warden Call Systems, Automatic Doors, Gates & Barriers ensuring compliance with all relevant industry, manufacturers and safety standards.

The contract is to include Hillingdon Council's housing stock of over 10,000 properties covering General Needs Housing, Sheltered Housing, Supported Housing and 200 Corporate sites.

Elements of the contract include but not limited to the following:

• Repairs of Housing Door Entry & Access Control Systems and associated works as detailed in the Asset Lists.
• Service, Maintenance & Repairs of Corporate Access Control Systems and associated works as detailed in the Asset Lists.
• Service, Maintenance & Repairs of Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters as detailed in Asset lists.
• Repairs, Servicing & Maintenance on all Assisted Living and Warden Call Systems.
• Provide a Reactive Maintenance/Call out Service (365/24/7) covering the assets in question

The contract will have a staggered approach to its implementation with the Door Entry & Access Control and Assisted Living & Warden Call element starting on 30th November 2025 and the Automatic Pedestrian & Vehicle Doors, Gates, Barriers, Bollards & Shutters being introduced on 1st September 2026.

TUPE will apply across all aspects.

The Contract will be for an initial term of three (3) years with an extendable option for a period of not more than two (2) years, giving a total of five (5) years (the Term).