Contact Telephony Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 72000000 |
| Region | North West |
| Procedure | limited |
| OCID | ocds-h6vhtk-052100 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kerv Experience Limited | · | · | active |
description
Critical Requirements:
Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements:
Contact centre (CCaaS) analytics and reporting
Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics
Customer self-service and IVR
Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities
Omnichannel desktop
System integrations including CRM integration
PCI compliance
Complete set of telecommunication, integration and support services 3-Year contract
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 May 2025 | Contract award notice (F03) | Earlier regulations | 025833-2025 |
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source
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