CHFS3 - Contract award notice

The scope of the CHFS3 Contract includes the provision of ferry and associated services on the CHFS network. The CHFS network covers the west coast of Scotland, from Campbeltown in the south to Stornoway in the north. The CHFS network is currently comprised of 30 ferry routes between harbours on the Scottish mainland and on islands in the Hebrides and Clyde Estuary.

The services to be provided include but are not limited to the provision of: scheduled and unscheduled ferry services; staffing of terminals and harbour facilities; facilities for accepting reservations, issuing tickets, and other relevant documentation; marketing the operation of a common timetable, ticketing, and fares database for all routes; a website and smartphone app, seasonal timetables, a help-desk facility, and an early warning notice board for disruptions and changes due to bad weather; real-time information to passengers; the operation of variable message boards; the participation in public transport information and/or journey planning websites specified by TS; cooperation with relevant organisations and operators of other services to facilitate integrated services; the operation of a passenger recording system; the management and operation and maintenance of the vessels; additional sailings in certain circumstances; and lifeline support to the emergency services as required.