HMPO Document Management Services

His Majesty’s Passport Office (HMPO), part of the Home Office, as the Contracting Authority, is reviewing potential options for future Document Management services.

Overview of the Service:

HMPO requires its customers who apply for a new passport, a replacement passport, or a passport renewal, to send in supporting documentation (hard copies) as part of their application.

The Document Management Service requirement at a high level is to:

• Sort inbound mail into various streams;
• Validate and, where required, verify the authenticity of documents contained within each application;
• Scan documents to a standard that allows for easy reading of data on documents;
• Categorise documents into streams as defined by HMPO;
• Store and retrieve documents upon return requests issued by HMPO.

Please note, three Requests for Information (RFIs) have been run as part of market engagement to inform this procurement. This market engagement was conducted under the previous Public Contract Regulations (PCR) 2015 which is the reason why a Preliminary Market Engagement notice under the new regulations has not been published for this procurement.

Links to the Prior Information Notices (PINs) for the market engagement are below for further information:

• https://www.find-tender.service.gov.uk/Notice/016322-2024?origin=SearchResults&p=1
• https://www.find-tender.service.gov.uk/Notice/017128-2024?origin=SearchResults&p=1
• https://www.find-tender.service.gov.uk/Notice/034859-2024?origin=SearchResults&p=1155