008695 - Customer Contact Centre through digital and omni-channel
key details
| Status | complete |
|---|---|
| Category (CPV) | 98000000 +1 more |
| Region | North East |
| Procedure | limited |
| OCID | ocds-h6vhtk-0508ef |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| AWS EMEA SARL UK | · | · | active |
description
A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements. Calls dropping audio problems and the inability to transfer some calls. The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future. A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services. This solution is fully compliant with procurement regulations (PCR 2015) and offers a compliant route to market. We reviewed YPO 1126 framework and AWS provided the most competitive solution.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Apr 2025 | Contract award notice (F03) | Earlier regulations | 017533-2025 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.