Avanti West Coast, Service Quality Regime (SQR) procurement - 2025
key details
| Value | £850,000 (£1,020,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 72250000 +1 more |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-0501bb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Mystery Shoppers Limited | £607,500 | 19 Dec 2025 | pending |
description
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover:
- Station inspections
- Train inspections
- Customer Service mystery shopping
- Re-inspections for failures to confirm improvement
In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network.
- oService Quality Register
- oService Quality App/Inspections Software
- oService Quality Inspections and Re-inspection
documents
- https://www.find-tender.service.gov.uk/Notice/014699-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/014707-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Apr 2025 | Tender notice (UK4) | Procurement Act 2023 | 014699-2025 |
| 11 Apr 2025 | Tender notice (UK4) | Procurement Act 2023 | 014707-2025 |
| 19 Dec 2025 | Contract award (UK6) | Procurement Act 2023 | 084803-2025 |
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source
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