Transcription and Recording Services

The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include:

• oAudio Recording
• 1.Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings.
• 2.Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies.
• 3.Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices.
• oTranscription
• 1.Provision of verbatim 'Fitness to Practise' hearing transcripts.
• 2.Secure email provision of complete transcripts on 'standard' request - within 10 working days.
• 3.Secure email provision of complete transcripts on 'urgent' request - within 5 working days.
• 4.Secure email provision of complete transcripts on 'expedited' request - within 3 working days.
• oData Security and Information Governance
• 1.Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO).
• 2.ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards.
• 3.ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards.
• 4.Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection.
• 5.Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers:
• i.respect confidentiality of Hearings.
• ii.provide secure and safe production, storage and transport of transcripts and recordings.
• oCommunication
• 1.Application of an efficient and intuitive booking and cancellation system.
• 2.Application of an efficient invoicing system.
• oAccount Management and Management Information (MI)
• 1.Provision of accurate management information/reports on demand, for but not limited to:
• i.usage.
• ii.expenditure.