Annual Servicing, Maintenance and Emergency Callout/Repair of Intruder Alarm Equipment

The Police and Crime Commissioner for South Wales requires a Contractor to service and maintain Intruder Alarm Equipment throughout the force area. The service shall include Emergency Call Outs and the repair and planned installation of new systems.

Scope of Works

The Contractor shall be required to undertake the following general activities; these include but are not limited to:

• I.Regular scheduled inspection, servicing and testing of Intruder Alarm Equipment with the submission of associated service reports
• II.Maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative
• III.Installations as requested by quotation for specific package of work (for an example see appendix D)
• IV.Provision of Alarm monitoring via Alarm Receiving Centre (ARC),

The Contractor shall minimise the need for call-outs by inspecting the systems during routine service visits with the view to affecting any minor repairs, replacements or maintenance during these visits following agreement in writing from the Authorised Officer.

The Contractor shall provide regular scheduled inspections, servicing and testing of Intruder Alarm Equipment including the submission of associated service reports.

The Contractor shall provide the provision of maintenance / repair work, in response to breakdowns, callouts or as a result of an inspection during a routine service visit, or upon request from an authorised representative.

The Contractor shall provide quotations for specific packages of work of new alarm installations and equipment when requested to do so by the Authorised Officer.

The Contractor shall provide Alarm monitoring via an Alarm Receiving Centre (ARC) for all sites currently monitored.