SPS-02244 Microsoft Service Support
key details
| Status | complete |
|---|---|
| Category (CPV) | 72000000 |
| Region | Scotland |
| Procedure | limited |
| OCID | ocds-h6vhtk-05d9b7 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Bridgeall | · | · | active |
description
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:
-Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.
-Escalation Management – Named resource assigned for critical issues.
-IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager
-Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
documents
- SPS-02244 Microsoft Service Support , awardNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Jan 2025 | Prior information notice (F01) | Earlier regulations | 000391-2025 |
| 4 Nov 2025 | Contract award notice (F03) | Earlier regulations | 070769-2025 |
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source
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