The Provision of a Customer Service Training Package
key details
| Value | £1,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 80000000 +2 more |
| Region | London |
| Deadline | 18 Oct 2024 |
| Procedure | selective |
| OCID | ocds-h6vhtk-049c09 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| The Happy Consultancy Group | · | · | active |
description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Sept 2024 | Utilities contract notice (F05) | Earlier regulations | 029913-2024 |
| 30 May 2025 | Utilities contract award (F06) | Earlier regulations | 028673-2025 |
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source
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