The Provision of a Customer Service Training Package
key details
| Value | £1,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 80000000 +2 more |
| Region | London |
| Deadline | 18 Oct 2024 |
| Procedure | selective |
| OCID | ocds-h6vhtk-049c09 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| The Happy Consultancy Group | · | · | active |
description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Sept 2024 | Utilities contract notice (F05) | Earlier regulations | 029913-2024 |
| 30 May 2025 | Utilities contract award (F06) | Earlier regulations | 028673-2025 |
more from GOVIA THAMESLINK RAILWAY LIMITED
- The Manufacture and Supply of Staff Uniforms and Web Based Portal · £2,370,000 · 5 Apr 2024
- Leasing for the GN Network of Additional Rolling Stock · 12 Mar 2024
- The Provision of On Line Ticketing (WebTis) and associated Apps and PAYG (pay as you go) services · £8,104,276 · 9 Feb 2024
- Concession Agreement for the provision of outdoor advertising and support and maintenance services · 6 Dec 2023
- Online Ticketing (WebTIS), APPS and sTicket · £5,980,000 · 7 Jul 2023
- Provision of Travel Safe Officers · 15 Jun 2023
- provision CIS Maintenance · 15 Jun 2023
- Software solution for Rostering, Timesheet & Payroll Application · £1,300,000 · 12 Jun 2023
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Award of a call off contract under the Prison Education Dynamic Purchasing System for Step into Construction provision for prisoners at HMP Bullingdon · Ministry of Justice · £50,400
- Level 6 Civil Engineer ST0417 X 5 · Defra Commercial · £135,000
- Cyber Security Technical Professional Level 6 ST0409 X 4 · Defra Commercial · £96,000
- Chartered Surveyor Degree Level 6 ST0331 x 1 · Defra Commercial · £27,000
- Adult Skills Fund - 26-27 · Hull City Council · £1,594,284
- Lot 1 - Apprenticeship Training - Occupational Therapist Level 6 · Isle of Wight Council · £144,000
- Award of a call off contract under the Prison Education Dynamic Purchasing System for the provision of Literacy and Numeracy for prisoners at HMP Bullingdon · Ministry of Justice · £58,551
- CST025-175 Provision of Apprenticeship (Business Administrator Level 3) · Derbyshire County Council · £35,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.