EEAST - Payroll Services (24-T17)

The East of England Ambulance Service NHS Trust ("The Authority") provides a 999-emergency service for people in need of urgent medical treatment and transport. Our dedicated and skilled staff work 365 day a year, 24 hours a day to make sure patients receive the best possible care.

The Authority is one of 10 independent NHS ambulance services that operates in the UK and covers the six counties which make up the East of England - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

The Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 emergency calls every year. Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries.

The current payroll function which includes both pay and pension has been outsourced to the Queen Elizabeth Hospital Kings Lynn NHS Foundation Trust for over 10 years. The current contract comes to an end 31 March 2025. The Authority requires a managed payroll and pension administration service contract. The Supplier will have to provide the service using the national NHS Electronic Staff records "ESR" which is managed by NHS Business Services Authority (NHSBSA) as part of the national contract.

The managed payroll service will entail on a continuing basis, the collection and processing of payroll information. This information will provide the basis for processing regular payrolls and accordingly initiate the payment of salaries and wages. The managed payroll service will adhere strictly and without unauthorised deviation to prescribed statutory and mandatory requirements including the application of terms and conditions of service and NHS Pension Scheme regulations.

Changes will take place in NHS service provision over the period of the Contract and the Contract needs to be flexible enough to accommodate these. The Supplier must be able to react to these changes.