IT Service Management Tool (
key details
| Status | complete |
|---|---|
| Category (CPV) | 72000000 |
| Region | North East, North West, Yorkshire and the Humber |
| Procedure | limited |
| OCID | ocds-h6vhtk-0483b2 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Top Desk UK Limited shared | · | · | active |
description
NGN have awarded a contract to Topdesk for the IT Service Management Tool (ITSM) used by the Colleague Care Team at NGN to log, manage and close IT incidents that are reported to the team. This ITSM is also used as an asset repository for the IT equipment used in NGN and as a store for Knowledge Base Documents to help the team develop, share and retain knowledge in the systems that NGN use.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Jul 2024 | Voluntary ex-ante transparency (F15) | Earlier regulations | 022841-2024 |
| 4 Sept 2024 | Utilities contract award (F06) | Earlier regulations | 028281-2024 |
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source
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