Customer Relationship Management Services - XC Trains Limited (XC)
key details
| Status | active |
|---|---|
| Category (CPV) | 48000000 |
| Region | West Midlands |
| Deadline | 11 Mar 2024 |
| Procedure | selective |
| OCID | ocds-h6vhtk-04387a |
description
XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services.
XC defines Customer Relationship Management (CRM) as follows:
| • | A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support. |
| • | A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them. |
| • | Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer view (SCV) of all interactions any customer has with XC. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Feb 2024 | Utilities contract notice (F05) | Earlier regulations | 004281-2024 |
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- Provision of Food Distribution Services for XC Trains Limited (XC) · 9 Jul 2025
- Provision of Facilities Management Services · 20 Feb 2025
- Manufacture and supply of Corporate Uniforms and provision of a Web Based Ordering Portal. · £1,450,000 · 24 Dec 2024
- Provision of Ticketless Travel Surveys - XC Trains Limited (XC) · £500,000 · 13 Mar 2024
- Digital Retail and Marketing Services for XC Trains Limited (CrossCountry) · 12 Dec 2023
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source
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