Video Capability Platform RFI & ROM

Cadent provides a connections service to customers that request a new gas connection or a change to an existing gas connection. As part of this process Cadent carries out site surveys for any connection request that is received. Surveys are normally carried out in person by a surveyor. The number of surveys possible in a day are limited due to travel time.

The Covid-19 pandemic accelerated customer's digital expectations to self-serve using digital functionality such as videos and photos, while at the same time providing opportunities for businesses to adopt technology that will deliver both customer and operational benefits.

Cadent Gas is looking for responses by 10th August by @ 15:00 to an RFI that is looking to understand what is available in the market for video capability. Please provide your Ariba contact email address to diana.agbonlahor@cadentgas.com and you will be issued an invitation to this RfI.

The deadline for submitting queries about the RFI is 5pm on 25th July 2023. Please collate the queries within the RfI queries template within the Ariba event. We will respond to these by no later than 27th July 2023.

Following analysis of the RFI responses, our intention is to release a PQQ.