Application Maintenance and Support Services

This requirement is for the provision of an Application Maintenance and Support (AMS) services contract -to pro-actively monitor and provide alerts for applications/services.

-to manage, maintain and support applications that are currently managed by:

-IBM under the e-nabling contract;

-Capgemini under the Service Procurement contract;

-Other third-party contracts that may be included in this contract.

-to manage, maintain and support applications that are developed by:

-internal software development teams;

-suppliers that develop applications for Defra that do not have an AMS capability;

-management of Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software; and -minor application development work to support enhancements and continuous improvement.

-for the transition of applications from IBM, Capgemini and other third party contracts to the new supplier. -for the on-boarding of

-applications developed by internal software development teams;

-applications developed by suppliers that develop applications for Defra that do not have an AMS capability; -Other third-party contracts that may be included in this contract;

-Software as a Service (SaaS) and Commercial of the Shelf (COTS)Software.

-database administration

-to de-commission / transition applications where required.

-take on the management of third party suppliers/licences (currently managed by IBM and Capgemini) for existing applications. -to transform the AMS services to meet the Future Mode of Operation requirements (option to be agreed). -which ensures that application documentation is always current.

-to provide ongoing recurring reporting.

-to work in a collaborative supplier eco-system to proactively manage issues and problems -to support the transition of the services to the replacement supplier (at the end of the contract) in accordance with an agreed Exit Plan.