DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System
key details
| Value | £134,400 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 +15 more |
| Region | Northern Ireland |
| Deadline | 22 Dec 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-038767 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ENDEAVOUR INFORMATION SOLUTIONS | · | · | active |
description
The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Nov 2022 | Contract notice (F02) | Earlier regulations | 033122-2022 |
| 26 Jan 2023 | Contract award notice (F03) | Earlier regulations | 002388-2023 |
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source
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