Supply, Installation, Maintenance and Support of Smart Ticketing Machines v2 Reference number
key details
| Value | £7,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 30144200 +2 more |
| Deadline | 25 Nov 2024 |
| Procedure | selective |
| OCID | ocds-h6vhtk-03593b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | · | · | active |
description
This tender is for the replacement of Ticket Vending Machines (TVMs) at LNER that sit within our station environment. We are looking to replace 87 (+ or - 20% as a range on this figure) incumbent devices with new multi-functional retail devices that will be known as Smart Ticketing Machines (STMs), to service our customers' needs today and in the future. We want to improve the customer experience, less clicks, less stress, happier customers and empowered colleagues. We are looking to utilise improvements in technology to ensure our new devices can add more value to stations going beyond just retailing tickets. We want to have digital screens capable of retailing tickets as well as offering multi-functionality. This will include an opportunity to display advertising and marketing materials, customer information and disruption information. These devices will possess the opportunity to link into other projects whether it be wayfinding, British sign language or other LNER led digital projects.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Aug 2022 | Utilities periodic indicative (F04) | Earlier regulations | 021525-2022 |
| 22 May 2024 | Utilities contract notice (F05) | Earlier regulations | 016100-2024 |
| 14 Oct 2024 | Utilities contract notice (F05) | Earlier regulations | 033057-2024 |
| 9 Dec 2025 | Utilities contract award (F06) | Earlier regulations | 081209-2025 |
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source
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