NSTN & DIMHS Sustainment

To provide hardware and software support to four NSTN main UK sites and two maritime platforms. The main NSTN system components comprise of; Servers, Routers, Switches, Firewalls, Rack Power Distribution, User Access Devices (UADs) and Printers. Deployable variants of the NSTN system are also included in the support.

To provide hardware and software support to two DIMHS main sites in the UK. The main DIMHS system components comprise of; Servers, Routers, Switches, Rack Power Distribution, User Access Devices (UADs) and Printers.

Provide a service support wrap for NSTN and DIMHS which will comprise of 3rd & 4th line maintenance and defect rectification utilising 3rd party support contracts where necessary i.e. Hewlett Packard (HP) Non-Stop Server support (excluding obsolete HP Non-Stop Servers) – This HP Support wrap shall be provided to the Authority as 3rd party support under the Contractors overarching support contract. The Support for the HP Non-Stop Servers shall be available 24/7/365. HP operating system support currently provided by Brightstrand.

Host the NSTN and DIMHS Test and Reference system in a physically secure and approved location.

Production and maintenance of Technical Documentation relating to the NSTN and DIMHS capabilities or any proposed changes or upgrades to the system.

Compliance with all system accreditation and security requirements for S and TS systems.

The provision and management of all 3rd party software licenses.

Change management to meet customer’s requirements – up to 10 concurrent tasks.

The NSTN and DIMHS systems shall be managed against obsolescence to ensure that the system remains supportable throughout the Contract Term.

There may be options included in this procurement and any subsequent contract.