Voice of the Customer Platform
key details
| Status | active |
|---|---|
| Category (CPV) | 48482000 +1 more |
| Region | East of England |
| Deadline | 22 Oct 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02dfa5 |
description
Analytical tool that can inform the day-to-day customer measure of experience.
Analysis of individual customer engagements
Sentiment analysis for customer contacts and social media analysis Both text and e-mail surveying capability
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Sept 2021 | Utilities contract notice (F05) | Earlier regulations | 022582-2021 |
more from AFFINITY WATER LIMITED
- Recruitment PSL Agreement 2022 · £1,700,000 · 21 Jun 2022
- Recruitment PSL Agreement 2021 · £1,700,000 · 10 Aug 2021
- Water Meter Reading and Associated Services · £1,000,000 · 7 Apr 2021
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Curator Intelligence Hub on behalf of NHS Greater Manchester Integrated Care Board · N H S Shared Business Services · £81,200
- Commercial Intelligence tool · The Insolvency Service · £201,400
- Public and Private Investment Tracking Database and API - AWARD · CPI (Centre for Process Innovation)
- Data Integrity Software · Companies House · £67,500
- Intelligence and Case Management Software · Companies House · £991,129
- GB-Glasgow: Data Governance and Quality Tool · BIP SOLUTIONS LIMITED · £1,358,379
- AI Social Care Recording Tool · Herefordshire Council · £75,000
- DBS Business intelligence application software 25 · Home Office · £225,766
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.