Provision of 1st Line IT Helpdesk Support
key details
| Value | £900,000 |
|---|---|
| Status | active |
| Category (CPV) | 72222300 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland |
| Deadline | 3 Sept 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02cf8f |
description
The requirement is for a 24/7 Managed IT Service Desk.
Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions.
Provide 1st line IT Support to support business employees (approx. 3800) with all IT Support requirements in office, at station or onboard train services.
Regular face to face account management meetings. Site visits to meet user stakeholders and understand the IT network Infrastructure.
Operating 24/7 - 365 days with core support hours required between 08:00 -18:00 Monday - Friday. This excludes Christmas and Boxing Day. Out of Hours Support cover required at all other times.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Aug 2021 | Utilities contract notice (F05) | Earlier regulations | 018465-2021 |
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source
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