Provision of Managed Network Operations Centre.
key details
| Value | £560,000 |
|---|---|
| Status | active |
| Category (CPV) | 72222300 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland |
| Deadline | 3 Sept 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02cf80 |
description
Provide Network Operations Centre responsible for technical support & management of all network infrastructure including MPLS, Direct Internet Access, Data Centre, and hardware support (break fix) for network equipment hosted within Data Centre, Office, or Station locations. To include but no limited to Switches, Routers, Firewalls, Corporate & Guest WIFI and VPN's.
Core Technologies to support will include:
| i. | Checkpoint Firewalls |
| ii. | Meraki Wireless |
| iii. | Cisco ISE |
| iv. | Cisco Switches |
| v. | Silver Peak SD-WAN |
| vi. | zScaler Cloud Web Filtering |
| vii. | IaaS Networking (AWS / Azure) |
Core Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times. 24/7 P1/P2 Incident Resolution via Major Incident Management Process and proactive alerting on critical systems and services.
Service will support business employees (approx. 3800) with all IT connectivity support requirements in office, at station or onboard train services. Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout with use of the First Trenitalia West Coast Rail Limited ServiceNow Instance for incident management.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Aug 2021 | Utilities contract notice (F05) | Earlier regulations | 018450-2021 |
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source
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