Provision of 2nd & 3rd Line Managed IT Support Services
key details
| Value | £2,300,000 |
|---|---|
| Status | active |
| Category (CPV) | 72222300 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland |
| Deadline | 3 Sept 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02cf76 |
description
2nd/3rd Line Support
The requirement is for a 2nd/3rd Line Managed Technical Support.
| 1. | End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals. Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included. |
| 2. | Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support. Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans. Security and Vulnerability Management must also be managed across all AWC hosted and physical instances. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Aug 2021 | Utilities contract notice (F05) | Earlier regulations | 018440-2021 |
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source
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