Surface Workforce Management Solution (SWMS) — Early Market Engagement

The Compliance, Policing, Operations and Security (CPOS) team is responsible for the safety and security of London's transport network.

We are a data-driven team who work in partnership with the Police to protect our people and customers, encourage behaviour change and prevent crime and anti-social behaviour. We provide expert security and crime prevention advice to TfL. We deploy hundreds of operational officers every day to solve problems, promote compliance and enforce the rules so every journey is safe and feels safe.

The Surface Workforce Management (SWFM) Project aims to deliver a technology platform, implementation services, business change and solution maintenance for TfL’s ‘Surface Operations’ (prioritising Compliance Policing Operations and Security (CPOS) (approximately 600 users) and Bus Operations (approximately 100 users)), to replace the current contract which ends in May 2023. The aim of the Project is to address key operational issues whilst meeting the future business objectives of the organisation. The scope of SWFM includes Service Management, Demand Management, Absence Management, Skills Management, Rota/Business Rules, Scheduling, Task Management, Location Tracking and Time & Attendance.

Whilst SWFM is focussed on CPOS and TfL’s ‘Surface Operations’, it is likely that other parts of TfL (including London Underground) may adopt the products and services delivered through this Project. Any procurement that TfL might undertake must therefore include the option for significant scaling on this basis.

TfL is looking to provide interested parties with background documentation and subsequently hold a ‘Supplier Day’ via a Teams meeting to present the Early Market Engagement process, timelines, and next steps. The proposed date for the Supplier Day is Wednesday 2.6.2021 at 15:30 (GMT). TfL also proposes to launch a Market Sounding Questionnaire which we will require responses back from interested parties by 16.6.2021 at 17:00 (GMT). This will help inform the Procurement Strategy for SWFM.

Interested parties are asked to express interest as soon as possible in advance of the Supplier Day by e-mailing v_CarlStephens@tfl.gov.uk.

More information can be found in II.2.4.