Covid 19 - Vaccinations Programme Vaccinations Helpline Service - Call Handling
key details
| Status | complete |
|---|---|
| Category (CPV) | 32524000 |
| Deadline | 18 Feb 2022 |
| Contract start | 21 Mar 2022 |
| Contract end | 21 Sept 2022 |
| SME suitable | No |
| OCID | ocds-b5fd17-fd843375-816a-468d-b0c3-36fc8961da4e |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| HINDUJA GLOBAL SOLUTIONS UK LIMITED shared | £25,000,000 | 14 Mar 2022 | active |
| Teleperformance Ltd shared | £25,000,000 | 14 Mar 2022 | active |
description
The service provision is for an inbound call centre service, including telephone platform, call handlers and CRM system alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline which will provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service (CRS).
The service works in support of the National Vaccine Data Resolution Service, (VDRS) and Covid Pass and Medication Exemptions.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Mar 2023 | Award (award) | · | 32a14dbb-6938-48d4-9cbd-44dcbe9b40c3-629579 |
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source
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