Cloud Based Contact Centre
key details
| Value | £686,657 |
|---|---|
| Status | complete |
| Category (CPV) | 71311210 |
| Deadline | 30 Mar 2025 |
| Contract start | 1 Apr 2025 |
| Contract end | 31 Mar 2028 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-f18965ac-3cfe-4190-bd41-c56ad1639c52 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Fohen Ltd. | £686,657 | 30 Mar 2025 | active |
description
This proposal is to undertake a project to explore the market for a replacement cloud-based contact centre service contract. The project will cover requirements gathering, governance, procurement and transition/transformation activities. The high-level benefit of the project will be the continued provisioning of cloud-based contact centre services. It will also facilitate opportunities to confirm value for money and that the most appropriate functional and technical solution is in place.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Jul 2025 | Award (award) | · | 480f47cc-5498-4334-a3ae-998407fd35e9-852541 |
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source
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