Blue Badge System

The provision for a blue badge application and case management system.

The system will need to provide:

• a)a means by which Essex residents can apply online (including new applications and renewals);
• b)a means by which the Council can assess submitted applications and provide decision to residents;
• c)a full case management system for processed applications;

The system must possess the following capabilities/attributes:

• Ability to generate one link per applicant for incomplete application.
• Ability for paper applications to be paid online.
• Ability for paper applications to be communicated via email or digital means.
• Ability to find/locate applications with username, full names or reference numbers.
• Ability to search applicant's name/details if completed/submitted by a third party.
• Ability to download files by email and other means.
• Ability to have a database system that stores all applications.
• Ability to successfully process all applications.
• Ability to retain applications for the 6-month period and close automatically if no contact is made in that 6-month period.
• Ability to automatically generate and format letters.
• Ability to automatically order the badge once payment made and confirmed.
• Ability to fully integrate with National database systems and other Govt systems such as Pay360, GovVerify.
• Ability to provide maintenance updates on regular basis.
• Ability to send out notifications for application progress.
• Application must be cloud-based (SAAS).
• Ability to have a streamlined renewal process for applicants.
• Ability to close off an application without having to work all the way through the process.
• Ability to have a 'Save' functionality for applicants when completing an application online, including a time-out warning.
• Ability to have clear visibility for advisers on the application journey and what stage it is at.
• Ability to have suitable file size upload allowance.

It would be preferable for the system to possess the following capabilities/attributes:

• Ability to open an Appeal process with one-click.
• Ability to indicate if applicant has been sent an email or a letter.
• Ability to paste wording from Word document into a text box, without showing all the coding.
• Ability to open an Appeal process with one-click.
• Ability to indicate if applicant has been sent an email or a letter.
• Ability to paste wording from Word document into a text box, without showing all the coding.