St Helens Council Contact Centre Refresh
key details
| Value | £250,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | North West |
| Deadline | 27 Mar 2017 |
| Contract start | 26 Apr 2017 |
| Contract end | 26 Apr 2020 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-e76fa914-ae8f-4603-830c-4b21e47b9836 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Gamma Telecom | £261,080 | 20 Jun 2017 | active |
description
St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: • 'Integration' with current CS1000 platform • 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Aug 2017 | Award (award) | · | 482dcb0d-4abc-49f5-8bd8-942772f57055-167498 |
more from St.Helens Council
- Healthy Hearts and Building Foundations · £60,000 · 12 Aug 2026
- Falls Prevention Service · £453,439 · 23 Jul 2026
- Integrated Wellbeing Service (IWS) · 20 May 2026
- 0-19 Healthy Child Programme · 20 May 2026
- Rochdale Highways Related Services Framework Contract LOT 1 - Civils Works · £199,000 · 24 Apr 2026
- Sexual Health Service · £165,994,503 · 8 Apr 2026
- Replacement Regulatory Services Management Information System · 12 Mar 2026
- PlotBox Cemetery and Crematorium Software · 10 Mar 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Cisco Enterprise Agreement (EA) 2026 · London Borough of Camden
- OGVA Cloud Hosting Software Support Services · DVSA - Driver and Vehicle Standards Agency · £8,960,000
- Accessibility Testing - Call-Off Contract · MCA - Maritime and Coastguard Agency · £31,500
- Building compliance solution · London Borough of Camden · £99,000
- Tenant Satisfaction Survey · London Borough of Camden
- Maintain and optimise the Automated Regression Pack · BANK OF ENGLAND · £820,002
- Microsoft ESA - Leeds City Council · Leeds City Council · £13,000,000
- Synertec Software Developer · The Christie NHS Foundation Trust · £79,920
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.