Social media contact and engagement platform

The Contracting Authority is seeking to procure a multi- supplier framework agreement (with up to 3 suppliers) on behalf of UK Policing, with scope for the procured services to be rolled out to other emergency services in the future. The framework will be for the delivery of a mobile & desktop based social media management platform, which will enable users to operate and control all their corporate social media channels in one place in a safe, secure and auditable way.

This is for both inbound and outbound contact and engagement and will need to enable users to undertake various activities including:

• facilitating social media as a public contact channel for the recording of crime and incidents, including emergencies, with the ability to fully audit all contact and activities and allow the export of data for criminal justice purposes;
• publishing content (both live and scheduled);
• provide basic insight data into the external user including influence, key words, type of content, demographic information and location when available;
• the creation of and maintenance of a content management library;
• hosting live events; and
• holding real-time conversations with members of the public.

The process will involve a two- stage technical evaluation and suppliers will be required to provide a live demonstration of their existing off the shelf solution. The Contracting Authority intends to complete the award of the framework agreement on or around 16 February 2021.