CRM and Customer platform replacement
key details
| Value | £1,026,917 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | London |
| Deadline | 3 Feb 2020 |
| Contract start | 8 Jun 2020 |
| Contract end | 7 Jun 2022 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Verint Systems UK Ltd | £1,026,917 | 28 Apr 2020 | active |
description
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jun 2020 | Award (award) | · | ec5f062a-5a92-488b-9e10-433387783ebe-363540 |
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source
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