The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
key details
| Status | complete |
|---|---|
| Category (CPV) | 48314000 +2 more |
| Region | South West |
| Deadline | 29 Jul 2019 |
| Contract start | 5 Jan 2020 |
| Contract end | 30 Jun 2022 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e22a6ae5-d35e-4fb1-82f4-54dbeff7b04e |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Modality Systems Ltd | £483,143 | 1 Feb 2021 | active |
| Modality Systems Ltd | · | · | active |
description
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
documents
- https://procontract.due-north.com/Advert?advertId=073882c0-b699-e911-80f8-005056b64545 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/c0af1e3e-41a9-4a20-8859-ae59f8379663 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Mar 2021 | Contract award notice (F03) | Earlier regulations | 006272-2021 |
| 26 Mar 2021 | Award (award) | · | 360ce814-0130-46c7-b004-108c6510c8dc-424093 |
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source
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