His Majesty's Courts and Tribunals Service (HMCTS) Service Centre Technology - Work Force Management (WFM) Solution
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £185,040 |
|---|---|
| Status | complete |
| Category (CPV) | 32412100 +1 more |
| Deadline | 6 Aug 2024 |
| Contract start | 1 Nov 2024 |
| Contract end | 31 Oct 2028 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-df3407b7-c41f-4611-ae96-d990d570472a |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| NICE Systems UK Ltd | £1,845,233 | 6 Nov 2024 | active |
description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Nov 2024 | Award (award) | · | 9a2b82e7-f4b7-4bbf-bd9c-4446afaa02d3-802874 |
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source
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