IT BAU Proactive Care & Support 22-24
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £146,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | Wales, Northern Ireland |
| Deadline | 7 Jun 2022 |
| Contract start | 1 Sept 2022 |
| Contract end | 31 Aug 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d6638c32-d98a-4d44-9b0f-7e8cba41f509 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ROCK | £146,000 | 6 Jul 2022 | active |
description
Managed cloud service desk providing 24/7/365 remote support for cloud-based users, fully aligned ITIL 4.
| • | Service Desk |
| • | Incident Management |
| • | Service request management |
| • | Security Information and Event Management |
| • | Proactive Care |
| • | 24/7/365 security monitoring |
| • | Technical management services |
Procurement was managed through G-Cloud 12 Framework Agreement (RM1557.12)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Dec 2022 | Award (award) | · | 6a3a5289-4592-43d6-8f0b-c75f76ba0b7f-599083 |
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source
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