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16 199 Microsoft Premier Support Services

Cheshire East Borough Council Published 2 May 2017 Contracts Finder

key details

Value£231,609
Statuscomplete
Category (CPV) 48000000
RegionNorth West
Deadline10 Mar 2017
Contract start23 Mar 2017
Contract end22 Mar 2020
Procedurelimited
SME suitableNo
OCIDocds-b5fd17-d652e74c-9c8d-4470-92ad-d3914372c732

Award

SupplierValueDateStatus
Microsoft Corporation £231,609 22 Mar 2017 active

description

Microsoft Premier Support Services for the period 23.3.2017 to 22.3.2020.

Microsoft Premier Support provides 24x7 access to subject matter experts to help minimise downtime and buildthe knowledge of staff. The following range of services are provided as part of this annual support agreement:

Remote and on-site support in the event of critical incidents.

Proactive health and risk assessments across all Microsoft products and services to mitigate risk reduce downtime and identify improvements for operational effectiveness and best practice.

Support for migration to new technology. This element of the services will be key over the next 3 years as bothCouncils are undertaking a complete refresh of their desktop estate and adoption of cloud services.

notice history

1 notice published against this procurement.

PublishedTypeRegimeNotice
2 May 2017 Award (award) · 31fe7f7d-c258-4faa-addb-88eaa3c18ad0-144783

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source

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