Delivery of the Online Dispute Resolution (ODR) Contact Point
key details
| Value | £148,869 |
|---|---|
| Status | complete |
| Category (CPV) | 75110000 |
| Deadline | 21 Mar 2019 |
| Contract start | 1 Jul 2019 |
| Contract end | 1 Dec 2020 |
| SME suitable | No |
| OCID | ocds-b5fd17-d5a7a737-2419-433c-832e-0dc10f899bb6 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Chartered Trading Standards Institute | £148,869 | 21 Mar 2019 | active |
description
BEIS intends to award a contract to CTSI to continue delivery of ODR from July 2019 to December 2020. The ODR contact point is a phone and online information and support service to assist parties in disputes about online purchases submitted via a Europe-wide ODR platform. The contract covers the cost of running the service only.
ODR facilitates communication between parties in a dispute and a relevant ADR entity. This includes, but is not limited to: assisting consumers submitting a complaint via the platform with completion of relevant documentation; providing the parties and relevant ADR entities with consumer rights information relating to sales and service contracts applying in the Member State hosting the ODR adviser; providing information on the functioning of the platform; providing explanations of the operational rules and processes applied by the relevant ADR entities; and informing the consumer of other means of redress available if a dispute is not resolved through ODR.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 May 2019 | Award (award) | · | 195b4268-4ebc-4e6a-97ef-6d9352466a9b-291471 |
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source
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