PS22452 - Energy Affordability Contact Centre and Application Process Services - MC
key details
| Value | £5,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48400000 +1 more |
| Deadline | 19 Dec 2022 |
| Contract start | 3 Jan 2023 |
| Contract end | 31 May 2023 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-d2290f87-7185-4fed-87ec-eed6b7d8a27c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ARVATO LIMITED | £1,942,930 | 22 Dec 2022 | active |
description
***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****
This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services.
Brief Description of Requirement
UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services.
While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification:
| - | Energy Bills Support Alternative Funding Scheme (EBSS AF) |
| - | Alternative Fuel Payment Alternative Funding (AFP AF) |
| - | Non-Domestic Alternative Fuel Payment Scheme (ND AFP) |
The Contracting Authority requires one Supplier to:
| 1. | deliver a telephony service which provides support to consumers applying for the schemes; and |
| 2. | process applications. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Dec 2022 | Award (award) | · | 40b80322-3d6a-4ede-8539-62cdcc758702-602234 |
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source
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