To supply a Customer Experience Hub for our NCS programme
key details
| Status | planning |
|---|---|
| Category (CPV) | 64214000 +2 more |
| Region | Yorkshire and the Humber |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b |
description
We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the EFL Trust.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 May 2019 | Planning (planning) | · | 1cf437a5-10b8-4b40-b184-50494a99ff5d-289476 |
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source
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