BHCC DH Digital Transformation Programme Consultancy 26/27
key details
| Value | £900,124 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Region | South East |
| Deadline | 30 Mar 2026 |
| Contract start | 1 Apr 2026 |
| Contract end | 31 Mar 2027 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-cc62cae1-24f3-426b-a8af-9c3849dfba51 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Reed Talent Solutions Limited (trading as Consultancy+) | £900,124 | 30 Mar 2026 | active |
description
Currently, customer information exists in multiple unconnected sources to differing levels of data quality. This results in a reduced holistic view of our customers, impairing their ability to provide efficient services and a good customer experience. It also gives a reduced ability to use analytics to determine how best to target services.
By undergoing this Digital Program, Brighton and Hove City Council's high-level objectives are to achieve the following:
| - | Services to be available online where possible and are easy to find. |
| - | Council information systems to be joined up appropriately to make it easier for customers. |
| - | The data and knowledge that the council collects will be used to understand and improve services for customers. |
The high-level outputs of the provider are:
| - | Assist with rationalised, consistent, and customer focussed provision of searchable information via the website |
| - | Assist with improved, secure, logical and rationalised transaction services |
| - | Assist with simplified customer journeys |
| - | Assist with the capture of consistent, accurate information |
| - | Assist with the centralised and consistent management of transactions and corporate visibility of individual customer contact |
| - | Assist with creating centralised databases of customers, property and organisations |
| - | Assist with service configurable views of customer transactions and data |
| - | Assist with modular digital solutions that can scale across the organisation |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 May 2026 | Award (award) | · | bdde0899-b0d9-4bef-8905-267fbf0e043f-896999 |
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source
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