Assessing Innovation in Customer Engagement for PR19
key details
| Value | £40,000 |
|---|---|
| Status | active |
| Category (CPV) | 73210000 |
| Region | North East, Yorkshire and the Humber, North West, East Midlands, West Midlands, East of England, South East, South West, Wales, London |
| Deadline | 30 Jan 2017 |
| Contract start | 7 Feb 2017 |
| Contract end | 31 Mar 2017 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cc08c9b9-ea0f-485b-a70d-f98cf20dcb82 |
description
Overall Objectives of Project
The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025.
We require the Contractor to achieve this by carrying out the Key Tasks listed below.
- Provide context / background information on assessing innovation in customer engagement.
- Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors.
- Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19.
- Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours.
documents
- https://www.contractsfinder.service.gov.uk/Notice/1e6dc92a-4b8c-458a-bc9d-42475c71afc2 , tenderNotice
- http://www.mytenders.org/search/show/search_view.aspx?ID=JAN136894 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jan 2017 | Tender (tender) | · | 1e6dc92a-4b8c-458a-bc9d-42475c71afc2-124217 |
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source
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