FLEX AI Omni Channel Citizen Services Platform
key details
| Value | £800,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48100000 +1 more |
| Region | North West |
| Deadline | 23 Nov 2022 |
| Contract start | 24 Nov 2022 |
| Contract end | 23 Nov 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ICS.AI LTD | £800,000 | 24 Nov 2022 | active |
description
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12)
Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Feb 2023 | Award (award) | · | cf243154-1928-42de-898e-8fb25aa1959b-613942 |
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source
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