101 Non Emergency Helpline
key details
| Status | complete |
|---|---|
| Category (CPV) | 64211000 |
| Deadline | 31 Mar 2019 |
| Contract start | 1 Apr 2020 |
| Contract end | 31 Mar 2022 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-c7d28fd9-425b-4131-9952-4e6fdeea9720 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| VODAFONE LTD | £700,000 | 31 Mar 2020 | active |
description
Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement.
Additional information: Contract extended, exercising 24 months extension option
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Apr 2020 | Award (award) | · | 5d831cec-3cec-4e8c-ae93-b802dc5aba9d-355196 |
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source
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