ServiceNow 2025
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 72514100 |
| Deadline | 18 Aug 2025 |
| Contract start | 30 Sept 2025 |
| Contract end | 29 Sept 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | £32,079,715 | 29 Sept 2025 | active |
description
ServiceNow is a strategic toolset in the Home Office and is the bedrock on which all Home Office IT Services are managed. The ITnow Service Desk is run on ServiceNow and it acts as the front door into Home Office internal IT services.
ServiceNow has recently been added to Home Office 2030 Digital Strategy, where it is forefront (with METIS) for the corporate environment on automation/self-service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Oct 2025 | Award (award) | · | b3fe5c92-d17c-467f-9ff6-2c17a11337ce-869204 |
more from Home Office
- Software development, support and maintenance for the Home Office HMPO Platforms suite of products. · £37,000,000 · 9 Sept 2026
- 20215 Domestic Abuse and Stalking Perpetrator Intervention fund (DASPIF) and Children Who Use Harm Intervention Fund (CWUHIF) evaluation 2026-2029 · £2,354,296 · 9 Sept 2026
- eCase Management System · £1,100,000 · 4 Sept 2026
- Artificial Intelligence as a Service Delivery Partner - Early Engagement Notice · 3 Sept 2026
- MBTP Cyber Security Services · £58,500,000 · 3 Sept 2026
- Contract variation · £2,341,342 · 27 Aug 2026
- Basware Digital Marketplace & e-Invoicing · £892,908 · 26 Aug 2026
- Scanner Support & Maintenance · £78,137 · 25 Aug 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Room and desk booking software for HIE Offices · Highlands and Islands Enterprise · £12,503
- UXCC Wall Board Display2/2022 · Department for Work and Pensions · £107,537
- Provision of Wide Area Network for both Corporate/Blue Light Network WAN and the Radio WAN · MCA - Maritime and Coastguard Agency · £1,011,595
- Managed IT Service for Hampshire Secure Schools. · HAMPSHIRE COUNTY COUNCIL · £88,613
- Electrical Fixed Wiring Installations testing · Salford City Council · £85,477
- Room Booking System · H M Revenue & Customs
- Meeting room and visitor management (GMC292) · General Medical Council (GMC) · £150,000
- Building Management Systems Maintenance - AWARD · The University of Warwick · £20,000,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.