ServiceNow 2025
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 72514100 |
| Deadline | 18 Aug 2025 |
| Contract start | 30 Sept 2025 |
| Contract end | 29 Sept 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-c670b0a7-27cc-47fd-bad6-7322036bebdb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | £32,079,715 | 29 Sept 2025 | active |
description
ServiceNow is a strategic toolset in the Home Office and is the bedrock on which all Home Office IT Services are managed. The ITnow Service Desk is run on ServiceNow and it acts as the front door into Home Office internal IT services.
ServiceNow has recently been added to Home Office 2030 Digital Strategy, where it is forefront (with METIS) for the corporate environment on automation/self-service.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Oct 2025 | Award (award) | · | b3fe5c92-d17c-467f-9ff6-2c17a11337ce-869204 |
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source
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