Carers Support Services

This procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure,provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (service providers).

Newham's Carers Strategy sets out a single, ambitious approach to improving the identification of and support to Carers across the borough at scale. The Council and its partners are looking for an experienced and innovative provider (or providers) to deliver Strengths-Based and highly accessible Carers support services and to drive forward the Carers Strategy outcomes. The service is divided into lots:

Lot 1) An online / virtual Carers Support service to provide comprehensive support to Adult Carers aged 18+online and with the preferred addition of a telephone support option.

Lot 2) A Locally embedded all age-service (Young Carers, Parent Carers,Adult Carers) which will work with local Carers groups, Schools, Health providers, VCS and across our community as a whole to identify Carers, deliver direct support and enable them to navigate the range of local services that they need.

Suppliers will be able to apply for one or more lots, for example, Lot 1 only,Lot 2 only or both Lots 1 and 2.

The new service contract will go live on 1 April 2023 and will run for three years (with the option to extend on a two + two year basis, subject to satisfactory performance).

Total value for 7 years of contract is£1,785,000.00 excluding VAT divided in lots as per below:

Lot 1= £350,000 (50K pa)

Lot 2 = £1,435,000 (205K pa)