CWC23106 - Omnichannel Solution
key details
| Value | £2,476,924 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | West Midlands |
| Deadline | 18 Oct 2023 |
| Contract start | 28 Mar 2024 |
| Contract end | 27 Mar 2027 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-be1e7d80-c519-4be4-a0a4-8911b20b7bba |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Charterhouse Voice & Data Limited | £2,476,924 | 23 Jan 2024 | active |
description
Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media.
Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team (a combination of Children's and Adults), Wolverhampton Homes and West Midlands Pension Fund.
The contract has been awarded for an initial period of 3 years with an option to extend for 2 + 1 + 1 years.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Apr 2024 | Award (award) | · | 402cfb59-9f5b-4dfd-bf71-0327d387fe2b-743997 |
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source
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